Those early morning rides to the airport are hard to come by, well its a little obnoxious to ask people to drive you to the airport for a 6:00AM flight, so most people grab a taxi.
I ususally use Redtop Cabs based in VA. They are always early, the cabs are immaculate, and the drivers are friendly and not nosy. This would have been the start of a great review until my latest experience. Just this morning my roommate was off to home for the long weekend. She had a Redtop cab lined up because that is what the house uses and swears by. She's waiting for her cab and it is late so she calls to check in. She gets on the phone and the dispatcher says, "We are overbooked no cab is coming for you." My roommate tells them about the reservation and the response is, 'We are overbooked." My roommate says, "You have to honor my reservation I need to get to the airport." The dispatcher says, "Sorry, we can't help you." Then the obligatory, "This is an outrage, blah blah blah..." The dispatcher just didn't care. What a way to run an operation.
If these guys cant book the reservation then don't book it. If its going to be late call. Its called being consumer friendly.
Right now the only good cab service in DC is Diamond Cab and they suck. So Redtop went from the tops to the cab company that stops. Way to go RedSTOP. You have the worst customer service, your compassion is equal to that of the DMV. You just lost a customer.
Ireland hardens illegal immigration response
-
Ireland is clamping down on migrants crossing the border from the UK - the
BBC sees the policy in action.
4 comments:
Which one does Mr. T drive?
Yellow Cab dude, Mr. T is a sucker and redtop sucks
I've never used Redtop, so don't know much about them. Yellow cab showed up for me once for an airport trip, but then again, I figured they like that fee.
My favorite for long trips and reserved is checkered cab. The fella has been great about always showing up, and they're small enough I guess that they don't overbook. But who knows.
DC Cab, I've never used checkered thanks for the tip. I was just very disappointed in red top. It just sad to ee such horrible customer service.
Post a Comment