DC Taxi Cab Review: Redtop should be RedSTOP

Those early morning rides to the airport are hard to come by, well its a little obnoxious to ask people to drive you to the airport for a 6:00AM flight, so most people grab a taxi.

I ususally use Redtop Cabs based in VA. They are always early, the cabs are immaculate, and the drivers are friendly and not nosy. This would have been the start of a great review until my latest experience. Just this morning my roommate was off to home for the long weekend. She had a Redtop cab lined up because that is what the house uses and swears by. She's waiting for her cab and it is late so she calls to check in. She gets on the phone and the dispatcher says, "We are overbooked no cab is coming for you." My roommate tells them about the reservation and the response is, 'We are overbooked." My roommate says, "You have to honor my reservation I need to get to the airport." The dispatcher says, "Sorry, we can't help you." Then the obligatory, "This is an outrage, blah blah blah..." The dispatcher just didn't care. What a way to run an operation.

If these guys cant book the reservation then don't book it. If its going to be late call. Its called being consumer friendly.

Right now the only good cab service in DC is Diamond Cab and they suck. So Redtop went from the tops to the cab company that stops. Way to go RedSTOP. You have the worst customer service, your compassion is equal to that of the DMV. You just lost a customer.